Privacy Policy

ViaHopTrip is operated by Hopline Transfers Inc., a New York corporation. Hopline Transfers Inc. is the business responsible for the personal information processed through the ViaHopTrip website, applications and related services (the “Services”), and acts as the “controller” or “business” for that information where those terms apply under applicable law.

This Privacy Policy is administered by Hopline Transfers Inc. in the United States. Depending on where you live and on how we interact with you, other privacy laws may also apply to our processing of your information, and where they do, we comply with them.

This Privacy Policy applies to customers and travellers, to Suppliers and the people who work for them (such as company contacts, drivers and guides), and to anyone who visits or contacts us through the Services.

Suppliers are independent businesses. When a Supplier receives your information to provide a booked service, it handles that information under its own responsibility and privacy practices, in addition to any obligations it has to Hopline Transfers Inc.

Payments through the Services are handled by third-party payment processors, such as Stripe. Where payment details are entered into the payment processor’s own checkout or form, which is how ViaHopTrip is built, full card numbers and security codes are collected and processed by the payment processor and are not stored by ViaHopTrip.

We receive and keep limited payment-related information, such as the payment status, amount, currency, date, the processor’s customer, payment and subscription references, and where provided by the processor the card brand and last four digits.

To provide a booked service, we give the selected Supplier the information needed to perform it. Depending on the service, this may include the lead traveller’s name and contact details, the names and number of travellers, dates and times, pickup and drop-off details, flight details, luggage details, special requests and notes you left for the Supplier.

When you submit a transfer request, Suppliers who cover the route can see the details needed to decide whether to send an offer: the pickup and drop-off area (with exact addresses masked), date and time, passenger and luggage counts, vehicle and seating requirements, flight details, and any notes or special requests you add. Your name, email address, telephone number and exact addresses are released only to the Supplier whose offer you accept.

Where a Supplier assigns a driver or vehicle to your booking, we may show you the driver’s name and the vehicle details so that you can recognise them.

A Supplier does not receive your other bookings or bookings you made with other Suppliers. Suppliers must use booking information only to provide the booked service and to meet their legal obligations, as required by their agreement with Hopline Transfers Inc.

Service providers may use personal information only to provide their services to us, and are required to protect it. Some may process information in countries other than your own; see section 13.

We do not sell personal information, and we do not share personal information for cross-context behavioural advertising. We do not allow third-party advertising trackers on the Services.

We do not use advertising cookies. If we introduce other cookies that are not strictly necessary, we will update this policy and the Cookies page and, where the law requires, ask for your consent first. You can also control cookies through your browser settings, although blocking strictly necessary cookies will prevent you from signing in.

Where applicable law requires, we treat recognised browser opt-out preference signals, such as Global Privacy Control, as a valid request to opt out of sale or sharing. Because we do not sell or share personal information for advertising, no further change is needed to honour such a signal.

When information is no longer needed, we delete it or de-identify it so that it can no longer be linked to you.

We use technical and organisational measures designed to protect personal information, including encryption in transit, access controls that limit Suppliers and staff to the information they need, authentication safeguards and monitoring. No online service can be completely secure. Please keep your password confidential, and contact us straight away if you believe your account has been compromised.

Hopline Transfers Inc. is based in the United States, and our service providers may process information in the United States and other countries. Suppliers that provide your booked services are located in the destinations you travel to. These countries may have data protection laws that differ from those where you live.

Where the law requires safeguards for international transfers, for example from the EEA, the United Kingdom or Switzerland, we rely on appropriate mechanisms such as standard contractual clauses approved by the relevant authorities, or on exceptions permitted by law, such as where a transfer is necessary to perform a booking you requested.

The Services are not directed to children, and you must be at least 18 years old to create an account. We do not knowingly collect personal information directly from children. When an adult includes a child as a traveller in a booking, we process the limited information the adult provides, such as name and age, only to arrange and provide the booked service.

If you believe a child has given us personal information directly, please contact us at hello@viahoptrip.com and we will delete it where appropriate.

You can ask us to delete your account at any time by emailing hello@viahoptrip.com from the address linked to your account. We will delete or de-identify your personal information, except where we need to keep certain records, for example to complete an active booking, to meet legal, tax or accounting obligations, to resolve disputes or to prevent fraud. Information a Supplier already received to provide a booked service is held by that Supplier under its own responsibility.

Marketing emails are optional and separate from accepting our Terms. We send them only where the law permits and, where required, with your consent. You can opt out at any time using the unsubscribe link in any marketing email or the preference in your account settings.

Even if you opt out of marketing, we will still send messages that are necessary for your account and bookings, such as confirmations, changes, cancellations, security notices and replies to your requests.

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information. We will not discriminate against you for exercising them.

Whether a particular state or national law applies to us depends on that law’s scope, thresholds and exemptions. Where a right is not required by the law that applies to you, we will still consider your request in good faith.

To exercise your rights, email hello@viahoptrip.com with the subject “Privacy request”, and tell us what you are asking for. For your protection, we will verify your identity before acting, usually by confirming control of the email address linked to your account. You may use an authorised agent where the law allows; we may ask for proof of the agent’s authority and verify your identity directly.

We will respond within the time required by the applicable law. If we decline a request, we will explain why and, where the law provides a right of appeal, how to appeal.

We do not ask for sensitive information such as health data. Some details you choose to share, such as accessibility needs, mobility needs or dietary requirements, may reveal information about your health. We use such details only to arrange and provide the service you requested and share them only with the Suppliers considering or providing that service. Please include only what is necessary.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date and, where a change is material or where the law requires, we will give you notice, for example by email or through the Services.

For questions about this Privacy Policy or our handling of your personal information, contact: