Help and FAQ

Listings marked Instant are confirmed the moment you book. Everything else is held as pending until the partner accepts, and you are notified either way.

Yes. The total shown at confirmation includes taxes and any fees the partner charges. It is calculated on our servers from the partner’s live calendar at that moment, so a price you saw earlier is never used.

Yes. Add a stay, a transfer, a charter and a day out to your trip and confirm them together — even when they belong to different partners. Each one becomes its own booking under one itinerary reference.

Card payment is not switched on yet. Until it is, partners settle with you directly and your booking records exactly what is owed.

Open the booking and use Cancel this booking. The partner is notified immediately and the dates go back on sale. The cancellation terms shown on the listing apply.

Message the partner from the booking. If they can move you, they will confirm the new dates. There is no automatic date change, because the new dates have to be genuinely free.

You are told straight away and you are not charged. If it happens close to travel, contact us and we will help you find an alternative.

Only a guest whose booking is completed, and only for that booking. There is no way to post a review without having stayed, travelled or taken the trip.

Company registration, licence where the category requires one, and insurance. A partner who has not cleared verification cannot publish.

Create an account, set up your storefront and publish your first listing. A listing needs a price, a location and at least one photograph before it can go live.

Registering is free. Transfer and experience suppliers need an active subscription to accept orders (billing options are on the Pricing page), and a commission is charged on each booking, shown on every listing in your extranet. No commission is deducted before a booking is confirmed.